AT EASE

Refund Policy

Effective date: 1 April 2026 · Last updated: 7 April 2026

In short: We offer a 14-day, no-questions-asked refund for digital products that don't meet your expectations. Email us with your order details and we'll process your refund within 5 business days.

1. Our commitment

We want you to be satisfied with every purchase from AT EASE. If a digital product does not meet your expectations or does not work as described, we offer a straightforward, fair refund process.

2. Eligibility

You are eligible for a full refund if:

  • Your request is made within 14 calendar days of purchase.
  • The product does not match its description or does not function as advertised.
  • You were unable to access or download the product after purchase (and our support team was unable to resolve the issue).

3. How to request a refund

Email hello@allatease.com with the subject line “Refund request” and include:

  • Your order confirmation email or transaction ID
  • The name of the product you purchased
  • The reason for your refund request
  • The email address used at checkout

4. Processing timeline

1

Acknowledgement (within 24 hours)

We confirm receipt of your refund request.

2

Review (within 5 business days)

Our team reviews your request and verifies the purchase.

3

Refund issued

Once approved, the refund is issued to your original payment method.

4

Funds appear (5-10 business days)

Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

5. Exceptions

Refunds may not be available in the following cases:

  • Substantial consumption — if more than 50% of a course, workshop, or multi-module product has been accessed.
  • Late requests — requests made more than 14 calendar days after purchase.
  • Non-refundable items — products clearly marked as non-refundable at the time of purchase.
  • Abuse — repeated refund requests from the same customer for the same or similar products may be declined.

6. Partial refunds

In cases where a full refund is not applicable (e.g. partial consumption of a multi-part product), we may offer a partial refund proportional to the unused portion. This will be communicated clearly before processing.

7. Consumer rights

India

For customers in India, this policy operates alongside your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits your statutory rights. You may also file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your state/district consumer forum.

European Union

For customers in the EU, you have the right to withdraw from a digital content purchase within 14 days under the Consumer Rights Directive (2011/83/EU), unless you have expressly consented to the immediate delivery of digital content and acknowledged the loss of your withdrawal right.

United Kingdom

For UK customers, your rights are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The same 14-day withdrawal period applies as described for EU customers.

8. Disputes

If you are unsatisfied with the outcome of your refund request, please contact us again at hello@allatease.com to discuss further. We are committed to resolving disputes fairly. If we are unable to reach a resolution, you may exercise your rights through the consumer protection mechanisms available in your jurisdiction.

9. Contact

For refund enquiries: hello@allatease.com or our contact page.